11Brothers believes in keeping its customer satisfied by providing them quality products. To ensure you don’t face any quality issues with the purchase, we offer help support and post having a discussion with our representative, if you still want to go ahead with replacing the order, we would request you to go through the Replacement Policy.
Keeping in mind Customer satisfaction, this Replacement Policy, together with the terms and conditions, states 11Brothers procedures and policies in accepting order replacement, once a product has been delivered to a customer after the purchase . Any replacement of order by customers shall be governed by and subject to the terms and conditions set out under this Replacement Policy.
Terms of Replacement
Up to 7 days after receiving the product – ONLY IF THE BALLS IS/ARE DESHAPED OR THE SEAM IS BROKEN.
In the event, where there is any manufacturing defect in CRICKET BALLS, a Customer may initiate a request for replacing the order, please make sure the balls are not used. The return policy will only be applicable to the entire box. Which means, the entire box would be replaced with the new one. The Customer shall initiate such requests for a replacement not later than (a) 7 (seven) days from the date on which he/she received the delivery of their order.
Replacement for the order will be considered only in the case if there are any manufacturing defects in the Cricket Balls, stated as: D-shaping, broken seam.
Each box consists of 6 balls and if you would want to replace the order. Then, you must make sure all the 6 balls in the box are intact and are not used. Any number of boxes having less number then 6 or used balls will not be considered under replacement category.
Faded logo on ball or faded stamp of the brand/product type on ball will not be considered under replacement policy.
In instance, customer wants to replace the product with a product of lower value, the difference amount will not be refunded.
⦁ Customer to send an email to firstname.lastname@example.org with order details and issue with photos of the order along with the box pictures
⦁ Our care team will contact the person within 24 hours of time to help them resolve the issue
⦁ Post that details will be provided to customer to ship the order to our warehouse for quality checks. The checks from service team will take up to 24 business hours
⦁ Once the order is checked and tested by service team for the mentioned issues, customer will be notified of the update and accordingly the new order will be shipped back to the customer
⦁ Entire process of service will take up to 5-7 business days including the time product is shipped back to the customer